Returns & Exchanges

At Yoraku, we strive to ensure you love every purchase. As a brand operated by Aviva International, we maintain a strict exchange-only policy.

Exchange Policy

We offer exchanges only. Returns and refunds are not accepted for any products unless the item received is damaged, defective, or incorrect.

To request an exchange, please contact us within 3 days of delivery.

Exchange Eligibility

To qualify for an exchange, the item must:

• Be unworn, unwashed, and unused.

• Be in its original condition with all tags attached.

• Be returned in its original packaging.

• Show no signs of wear, stains, odour, damage, or alteration.

Items purchased during clearance sales or marked as Final Sale are not eligible for exchange.

How to Request an Exchange

Email us at yorakuindia@gmail.com within 3 days of delivery with:

• Your order number

• The reason for the exchange

• Clear photos of the product (if applicable)

Our team will review your request and share the exchange instructions.

Exchange Process

Once we receive and inspect the original item, your replacement will be dispatched, subject to product availability. If the requested size or design is unavailable, we may offer an alternative product or store credit at our discretion.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos. After verification, we will arrange a replacement at no additional cost.

Shipping Charges

• Exchange shipping charges for size or preference changes may be borne by the customer.

• Yoraku (Aviva International) will cover shipping costs only for damaged, defective, or incorrect items.

No Return Policy

Please note that all sales are final. We do not accept returns or provide refunds for reasons such as change of mind, incorrect size selection, or personal preference.

If you have any questions, please contact us at yorakuindia@gmail.com